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The last practice I want to mention is on-site customer, and what

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that means is that literally the customer is an actual member of

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the team. So the customer will sit with the team and will

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bring requirements to the team and discuss the requirements with them. So

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the typical objection to this practice is the fact that it's just

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impossible in the real world. There is no way that the customer

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can have one person staying with the team all the time, and

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the answer to that objection is that if the system is not

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worth the time of one customer then maybe the system is not worth building. In

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other words, if you're investing tons of

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dollars, tons of money in building a system,

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you might just as well invest a little more and have one of the people

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in the customer's organization stay with the

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team and be involved in the whole process.